CM8 Official Documents

CM8 Privacy Policy – Your Personal Data Protection

Your privacy is our priority. This document clearly explains how CM8 collects, uses, stores, and protects your personal information as a player on our platform.

Last Updated: 1 January 2026
256-bit SSL Encryption

All data transmitted between your device and CM8 servers is encrypted using the same 256-bit SSL technology employed by international banking institutions.

No Data Selling

CM8 never sells, rents or shares your personal data with third parties for marketing purposes without your explicit and express consent.

Your Data, Your Control

You have the right to access, correct, delete or transfer your personal data at any time through your account settings or by contacting CM8 support.

Secure Data Storage

Your data is stored on servers protected by layered firewalls, continuous security monitoring and regular backups to prevent data loss.

KYC & AML Compliance

Cm8's data collection complies with the Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements set by the relevant authorities.

Cookie Usage Transparency

CM8 clearly explains the types of cookies used, their purposes, and how you can manage your cookie preferences at any time.

cm8 Commitment: We take our responsibility to protect your privacy seriously. This Privacy Policy clearly explains how we handle your personal data — without confusing technical language.

1Introduction

Welcome to the CM8 Privacy Policy. This document explains how CM8 ("we", "Platform", or "company") collects, uses, discloses, and protects your personal information when you use our platform, including the cm8.bz website, the CM8 mobile app, and all related services.

This Privacy Policy applies to all users who register, browse or use any part of the CM8 platform. By using our services, you agree to the practices described in this document. This Policy should be read together with Terms and Conditions CM8.

If you disagree with any part of this Privacy Policy, please stop using the cm8 platform. For any enquiries, our support team is available 24/7.

2Information We Collect

CM8 collects various types of information depending on how you interact with our platform. Generally, the information we collect can be divided into three main categories:

A. Information You Provide Directly

  • Full name as stated in your official identification document.
  • Date of birth for age verification purposes (must be 18 years or older).
  • Active email address and mobile phone number.
  • Current residential address.
  • Bank account or digital wallet details for processing deposits and withdrawals.
  • Identity verification documents (KYC) such as national ID, passport or driving licence.
  • Any information you provide when contacting our customer support team.

B. Information Collected Automatically

  • IP address and approximate location information based on IP.
  • Device type, operating system, and web browser version used.
  • Gaming session data including date, time, game type and total wagering amount.
  • Deposit and withdrawal transaction history.
  • Platform usage data such as pages visited and time spent.
  • Cookie and similar tracking technology information.

C. Information From Third Parties

  • Identity verification information from accredited third-party KYC service providers.
  • Payment verification data from financial service providers integrated with the CM8 platform.
  • Risk-related information from fraud prevention and anti-money laundering agencies.

Data Minimisation Principle: CM8 only collects data that is strictly necessary to provide our services. We do not collect information that is irrelevant or excessive beyond what is required for the stated purposes.

3How We Use Your Data

Information collected by cm8 is used solely for legitimate purposes directly related to the services we provide. The following are the primary purposes for which your personal data is used:

  • Account Management: To create, verify, and maintain your player account on the CM8 platform.
  • Transaction Processing: To process deposits, withdrawals, and all other financial transactions accurately and securely.
  • Identity Verification (KYC): To meet legal compliance requirements and ensure all players satisfy age and geographic eligibility criteria.
  • Platform Security: To detect, investigate, and prevent fraud, money laundering, and any other illegal activities.
  • Customer Support: To provide effective assistance and resolve any issues or complaints raised by players.
  • Service Communications: To send important notifications regarding your account, transactions, promotions you have opted into, and service updates.
  • Platform Improvement: To analyse usage patterns in order to improve the user experience, platform performance, and the game library offered.
  • Legal Compliance: To fulfil legal obligations, court orders, or requests from relevant authorities.

CM8 will not use your personal data for any purpose not stated in this Privacy Policy without obtaining your consent first, unless required by law.

4Information Sharing

CM8 respects the confidentiality of your data. We do not sell or rent your personal information to any third party. However, there are limited situations where we need to share your information with certain parties for platform operational purposes:

  • Payment Service Providers: FPX, Touch 'n Go eWallet, GrabPay, Boost and cryptocurrency providers integrated with CM8 receive the transaction information necessary to process your payments.
  • KYC Service Providers: Accredited third-party identity verification companies assist us in verifying player documents and identities in accordance with compliance requirements.
  • Game Software Providers: Live casino and slot game providers may receive limited session data required for game operation.
  • Legal Authority: CM8 will disclose information to authorities, law enforcement agencies or courts when required by applicable law.
  • Fraud Prevention Partners: Security and fraud prevention agencies that assist CM8 in detecting and preventing illegal activities on the platform.

cm8 Guarantee: All third parties working with CM8 are bound by strict confidentiality agreements and must comply with data protection standards equivalent to or higher than those we uphold.

5Data Storage & Security

The security of your personal data is a responsibility that cm8 takes very seriously. We implement multiple layers of technical and organisational protection to keep your data safe at all times.

Technical Security Measures:

  • 256-bit SSL encryption for all data transmitted between your device and CM8 servers.
  • Sensitive data stored in our databases is encrypted using the latest encryption algorithms.
  • Multi-layered firewalls and an intrusion detection system (IDS) operating 24/7.
  • Two-factor authentication (2FA) is available for all player accounts.
  • Continuous security monitoring and periodic security audits by independent experts.
  • Regular data backups to separate, secure server locations.

Data Retention Period:

  • Active account data is retained for as long as your account remains active on the CM8 platform.
  • After account closure, transaction and KYC data is retained for a minimum of 5 years for legal compliance and audit purposes.
  • Access and security log data is retained for 12 months.
  • Marketing data and communication preferences are deleted once you withdraw your consent.

While we implement the highest security standards, no system is entirely perfect. Should any data security breach occur that affects your information, CM8 will notify you within 72 hours of identifying the incident.

6Your Rights

As a CM8 player, you have certain rights regarding your personal data. CM8 fully respects these rights and makes it easy for you to exercise them:

Your Rights Description How to Use
Access Request a copy of the personal data we hold about you. Contact cm8 support or via your account settings.
Correction Correct any personal data that is inaccurate or incomplete. Update your profile in your account or contact support.
Deletion Request the deletion of your personal data, subject to legal obligations. Submit a written request to the cm8 privacy team.
Objection Object to the processing of your data for direct marketing purposes. Unsubscribe via email or your account notification settings.
Mobile Receive your data in a machine-readable format for portability. Contact support with a written request.
Restrictions Request cm8 to restrict the processing of your data under certain circumstances. Contact the cm8 privacy team with a clear explanation of your request.

CM8 will endeavour to respond to all data rights requests within 30 days from the date the request is received. For complex requests, this period may be extended by up to 90 days, with prior notification to you.

7Cookie Policy

CM8 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

You can manage or disable cookies at any time through your web browser settings. Please note that disabling essential cookies may affect the functionality of the CM8 platform.

8Children's Privacy

The CM8 platform is strictly for individuals aged 18 years and above. We do not intentionally collect, store or process any personal information from children or individuals under the age of 18.

All CM8 account registrations require age verification through a rigorous KYC process. Should CM8 discover that a child's personal information has been collected inadvertently, we will take immediate steps to delete that information and close the account in question.

To Parents & Guardians: If you believe your child under the age of 18 has registered on the cm8 platform, please contact our support team immediately at [email protected] and we will address this matter with the utmost priority.

9Third-Party Links

The CM8 platform may contain links to third-party websites or services such as game providers, payment providers, and technology partners. This Privacy Policy applies solely to the CM8 platform and does not cover the privacy practices of those third parties.

CM8 is not responsible for the content, privacy policies or security practices of any third-party websites or services. We encourage you to read the privacy policy of each website or service you visit separately.

Live casino and slot game providers integrated within the cm8 platform have their own privacy policies. Your interactions with those games are subject to the respective provider's terms in addition to this cm8 Privacy Policy.

10International Data Transfers

In the course of its operations, CM8 may need to transfer your personal data to servers or infrastructure located outside Malaysia. Such data transfers are carried out with adequate security controls and only to countries or parties that provide an equivalent level of data protection.

Every cross-border data transfer is carried out in compliance with applicable legal requirements, ensuring that data recipients outside Malaysia are subject to:

  • A valid Data Processing Agreement between CM8 and all receiving parties.
  • Standard contractual clauses recognised for international data transfers.
  • Data protection impact assessments (DPIA) for high-risk data transfers.

11Changes to This Privacy Policy

CM8 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technology used. Each new version of the Privacy Policy will include an updated "Last Updated" date at the top of this document.

For material and significant changes, CM8 will notify players via:

  • In-platform notifications displayed upon login.
  • Email notification to your registered email address.
  • A prominent information banner on the platform's main page.

Continued use of the cm8 platform after any changes to the Privacy Policy take effect will be deemed as your acceptance of the updated terms. If you disagree with the changes, you have the right to close your account.

12Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the CM8 privacy team through the following channels:

Our privacy team will endeavour to respond to all requests within 14 working days. For complaints related to data breaches or urgent security issues, please mark your email as "URGENT" and we will prioritize a response within 48 hours.

Thank You for taking the time to understand how CM8 protects your privacy. Your trust is our most valuable asset, and we are committed to maintaining the highest data protection standards at all times.

Ready to Get Started with CM8?

Your data is safe with us. Enjoy a trusted online entertainment experience with world-class privacy protection. Register your CM8 account today.

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